Once a student has 4 failed login attempts, the account will become inactive. Teachers can reactivate student accounts from the class roster.
1. From your dashboard, locate the student's class and select Roster.
![](https://support.gallopade.com/hubfs/image-png-Mar-21-2022-02-59-58-57-PM.png)
2. Students whose logins have become inactive will display as grayed out with a red exclamation point to the left of their names.
![](https://support.gallopade.com/hubfs/image-png-Feb-23-2021-03-29-21-52-PM.png)
3. Locate the inactive student and select Enable.
![](https://support.gallopade.com/hubfs/image-png-Feb-23-2021-01-43-31-16-PM.png)
4. This will activate the account.
![](https://support.gallopade.com/hubfs/image-png-Feb-23-2021-05-06-31-22-PM.png)
5. To reset a student password, go to the Roster.
6. Find the student and click inside the password box as shown below.
7. This will bring up a Reset Password box. When you type in the new password, it will be hidden as shown below.
8. To see the password you entered, select Show Password.
9. Select Save.
*Editing student accounts is only applicable if your district does not use a single sign-on such as ClassLink, Clever, or EdLink to access Gallopade.
If you need instructions about how to edit student first names, last names, or usernames, click here.