What Should I Do if My Assignment Won't Load?

Here are some things to do if you are having issues while using Gallopade online.

The most common reason for loading issues with webpages and assignments is a poor Internet connection. If your Internet connection is strong, but you are having issues; here are some things to try:

1. Close and reopen your browser. Don't just close the tab you're in. Completely close and reopen your browser (Google Chrome,Safari, etc.).

2. Clear the cache in your browser settings. You will not need to clear your history or saved passwords, just the cache. Here are the steps to clear cache in Google Chrome:
  • Click on the three dots in the top right.
  • Select: More Tools
  • Select: Clear Browsing Data. Then, a menu will pop-up.
  • Go to the Advanced tab.
  • Select: All time for the time range.
  • Select: Cached images and files.
  • Click: Clear Data

3. Shut down and restart your device (computer, laptop, Chromebook, iPad, etc.).